Privacy Policy
At LogicXNeuron, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you work with us on custom mobile solution development projects.
We believe in transparency. This document outlines our data practices in straightforward language so you can make informed decisions about sharing information with us.
Information We Collect
When you engage with our services, we collect information that helps us deliver effective mobile solutions tailored to your business needs. Here's what we gather and why:
Business Information
- Company name and industry details
- Project requirements and specifications
- Budget parameters and timeline expectations
- Business goals and target audience information
Contact Details
- Names and job titles of key contacts
- Email addresses and phone numbers
- Business addresses and locations
- Preferred communication methods
Technical Information
- Existing system specifications
- Device and platform preferences
- Integration requirements
- Performance and security needs
Project Data
- Development progress and milestones
- Feedback and revision requests
- Testing results and bug reports
- Final deliverables and documentation
How We Use Your Information
Your information serves specific purposes in our development process. We use collected data to:
Project Development: We analyze your requirements to design and build mobile solutions that match your business objectives. This includes creating user interfaces, implementing functionality, and ensuring compatibility with your existing systems.
Communication and Support: We use your contact information to provide project updates, gather feedback, and offer ongoing technical support. Our team needs these details to maintain effective collaboration throughout the development cycle.
Quality Assurance: Your feedback and testing data help us refine applications and fix issues before final delivery. This ensures the end product meets your standards and performs reliably.
Documentation and Training: We create user guides and training materials based on your specific implementation needs, helping your team effectively use the completed mobile solution.
Data Sharing and Disclosure
We respect the confidential nature of your business information. Here's when and how we might share your data:
Third-Party Services
Some development projects require specialized services like cloud hosting, payment processing, or analytics tools. When necessary, we share relevant information with trusted partners who provide these services under strict confidentiality agreements.
Legal Requirements
We may disclose information when required by law enforcement agencies or legal proceedings in Laos. However, we'll notify you of such requests unless legally prohibited from doing so.
Business Operations
Our development team members who work on your project will have access to relevant information needed to complete their tasks. All team members sign confidentiality agreements before handling client data.
Your Privacy Rights
You maintain control over your personal information throughout our business relationship. Here are the rights available to you:
Access Your Data
Request a copy of all personal information we hold about you and your business, including project files and communication records.
Correct Information
Update or correct any inaccurate business details, contact information, or project specifications in our records.
Delete Your Data
Request removal of your information from our systems, subject to any legal or contractual obligations to retain certain records.
Limit Processing
Restrict how we use your information while we address any concerns you have about accuracy or processing methods.
Data Portability
Receive your data in a commonly used format that allows you to transfer it to another service provider if desired.
Withdraw Consent
Revoke permission for data processing activities that require your explicit consent, though this may affect our ability to provide services.
Data Security Measures
We implement multiple layers of protection to safeguard your information against unauthorized access, modification, or disclosure:
Encryption
All data transmissions use industry-standard encryption protocols. Stored information is encrypted both in transit and at rest.
Access Controls
Team members can only access information necessary for their specific roles. We use multi-factor authentication for all system access.
Regular Monitoring
Our systems undergo continuous monitoring for suspicious activity, with automated alerts for potential security incidents.
Secure Backups
Regular backups ensure data availability while maintaining security through encrypted storage and controlled access procedures.
Data Retention
We retain your information for different periods depending on the type of data and business requirements:
| Data Type | Retention Period | Purpose |
|---|---|---|
| Project Files | 5 years after completion | Support, maintenance, and legal compliance |
| Communication Records | 3 years after project end | Reference for future work and dispute resolution |
| Financial Information | 7 years | Tax compliance and accounting requirements |
| Marketing Preferences | Until withdrawal | Ongoing communication and service updates |
After retention periods expire, we securely delete information unless legal requirements mandate longer storage. You can request earlier deletion in most cases.
International Data Transfers
LogicXNeuron operates from Laos, but mobile development sometimes involves international services and partnerships. When we transfer your data outside Laos, we ensure adequate protection through:
Service Provider Agreements: All international partners sign contracts requiring them to maintain data protection standards equivalent to those outlined in this policy.
Security Assessments: We evaluate the data protection capabilities of international services before using them for client projects.
Limited Transfers: We only transfer data that's necessary for specific project requirements, never entire databases or comprehensive business profiles.
Cookies and Website Data
Our website uses cookies to improve your browsing experience and understand how visitors interact with our content:
Essential Cookies
These cookies enable basic website functionality, including contact form submissions and page navigation. You can't opt out of essential cookies while using our site.
Analytics Cookies
We use analytics tools to understand which pages are most helpful and how visitors find our services. This data helps us improve our website and service offerings.
Managing Cookies
You can control cookie settings through your browser preferences. However, disabling certain cookies might limit website functionality or prevent contact forms from working properly.
Changes to This Policy
We review and update this privacy policy annually to reflect changes in our practices, technology, or legal requirements. When significant changes occur, we'll:
• Email current clients about important updates that affect ongoing projects
• Post revised policies on our website with clear effective dates
• Highlight major changes in plain language summaries
• Provide reasonable time for you to review changes before they take effect
Continued use of our services after policy updates indicates acceptance of the revised terms. If you disagree with changes, contact us to discuss your concerns or request data deletion where possible.
Privacy Questions and Requests
We're here to address your privacy concerns and handle data requests promptly. Our team typically responds to privacy inquiries within 48 hours during business days.